What our clients think of our service is vitally important to us; here are some excerpts from feedback received after completion of some recent projects for the cruise industry.
Hamilton Shipping is a fundamental partner of RCCL, providing port agency services at all Irish ports; the team is extremely professional and proactive in dealing with any matter, ensuring timely communications before, during and after the calls, to our vessels and shore side departments. Their integrity and transparency constantly ensure compliance with all RCCL policies.
Head of Port Operations, EMEA, Royal Caribbean Cruises Limited
In 2015 Hamilton Shipping were appointed as ships agents representing Holland America, Princess Cruises and Seabourn for all ports in Ireland. Since that time, I have found Hamilton Shipping to conduct themselves in a professional and forthright manner.
I have met with and continue to work with each agent in each port in Ireland. Consistently, the personnel employed by Hamilton Shipping I have found to conduct all of their dealings in a professional, honest and proactive manner.
As Hamilton Shipping have established offices throughout Ireland, I have found it extremely helpful to have consistency from one port to another throughout the country. The standard afforded to us from each office has been proactive and professional. I have worked with, and continue to work with each of the agents and the offices and have found that the high standards are consistent throughout the entire operation, from one office to another.
I have also found that Hamilton Shipping under the leadership of Mr Leo McParland, have been extremely proactive and helpful in ensuring the best interests are upheld with governmental matters relating to the operations of the Holland America Group vessels.
I am very pleased to be associated with Hamilton Shipping and am looking forward to a continued long and productive relationship.
Manager, Port Operations, Holland America Group
Hamilton Shipping have been our port agents in Ireland for many years with their cruise teams in Dublin, Belfast and Cork, as well as the established network of their trusted subagents, handling our vessels at all Irish ports.
The services offered to us, our clients, guests and crew are always of the highest standard, with the agency representatives always there to attend to all ship's and/or our office's needs, even at a short notice. Always professional, efficient and ready to accommodate any requests and assist in any emergency, making sure that each call runs as smoothly as possible at all times.
We would without reservation recommend Hamilton Shipping Port Services to any cruise line operating in Ireland.
Global Cruise Lines
Hamilton Shipping has been an integral part of The World's calls to Ireland since inception in 2002. We highly recommend Mr Leo McParland and his team to any vessel looking to call in the area.
Hamilton Shipping consistently receives 10 out of 10 ratings from the onboard team and delivers the highest level of quality service and communication to ensure smooth and successful operations in port.
Mr McParland is aware of our product and the type of service we expect as well as the type of destinations we prefer to call at and consistently offers/recommends new destination ideas based on our residents and guests preferences.
Manager, Port Operations, The World
We, Crystal Cruises, hereby certify that Hamilton Shipping Ltd acts as our port agent with a history of business relationships over 20 years.
Their performance is without exception professional, timely and efficient, budget planning and management oriented. Their service is customer satisfaction oriented at every level, to always exceed Crystal Cruises standards. They work closely with all the key stakeholders in all the ports under their scope to ensure smooth operations from A to Z. We have always received compliments from the ship's officers and staff, and from our guests, for their assistance provided in difficulties, considerably gone over and above their duties, reflecting in full their name and reputation.
I can confidently recommend Hamilton Shipping Ltd as a solid, reliable, professional port agency services provider.
Manager, Port Operations and Clearance, Crystal Cruise Line
Hamilton Shipping is serving our sailing yacht SEA CLOUD II since many years in all Irish ports.
The cooperation with Hamilton Shipping staff went very well since the beginning and they are always replying very fast with helpful information to any request from the office and our colleagues on board. Before and during the port calls they are always reachable and assist to any regular and special needs.
We are looking forward to continue this great cooperation in the future.
Ship Operations Manager, Sea Cloud Cruises GmbH
Hamilton Shipping is a long-term partner of TUI Cruises, providing port agency services at all Irish ports since the first year of our operation. TUI Cruises has an extremely professional and proactive partner in Hamilton Shipping. Communication to our Mein Schiff vessels and shore side departments before, during and after the calls is excellent.
Head of Port and Ground Operations, TUI Cruises GmbH
You're the #1 port services company in Ireland due to great service and attention to detail!
President, Windstar Cruise Line